Terms and Conditions


OVERVIEW

This website is operated by Coddle and Co. Throughout the site, the terms “we”, “us” and “our” refer to Coddle and Co. Coddle and Co offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

DELIVERY

Same day delivery is available Monday to Friday. Orders must be placed prior to 12pm AEST for us to accommodate same day delivery. Residential deliveries will be delivered by 6pm. In relation to business deliveries - it is the customer’s responsibility to inform Coddle and Co of the receivers finishing time if it is before 5:00pm. Additional delivery fees may apply .

If we are given a wrong address we can re-deliver your order for an additional delivery charge. If the recipient is not there at the time of delivery, our experienced specialist flower couriers will leave the flowers in a safe location. If the courier is unable to leave the flowers, we will phone the sender to arrange a new delivery time and an additional delivery fee will apply.

Same day delivery is only available on Saturday if orders are placed prior to 9am AEST. Deliveries will be made before 4pm on Saturdays.
We do not deliver on Sundays or Public Holidays unless stated otherwise.

If you have an urgent delivery, please contact us directly on (07) 3857 4321 or (07) 3857 4499 so we can check to see if we can accommodate your request.
For most orders you are able to make a preference of morning (am) or afternoon (pm) delivery.

AM deliveries are made between 9am to 1pm. PM deliveries are made between 1pm to 6pm (residential) and 1pm to 5pm (business).

Whilst Coddle and Co offer the option to preference timed deliveries it is not always possible as we deal with third party courier companies and their timetables and schedules are sometimes out of our control. You will always be notified if the time request cannot be filled so we can work out an alternative that suits you.
Coddle and Co  provides a secure environment for the transfer of your confidential data from your browser using the latest encryption technology with EWAY.

ADDRESSES AND CONTACT INFORMATION

Customers are responsible for providing Coddle and Co with correct addresses and contact details for the recipient.

No responsibility will be taken by Coddle and Co for unsuccessful attempts of delivery due to invalid or incorrect address or contact details provided by the customer.

If a re-delivery is required an additional delivery fee will be charged.

If the recipient is not returning to their home, it is not the responsibility of Coddle and Co to provide a replacement delivery or refund.

Coddle and Co do not take responsibility for flowers that have been left with reception or a front desk at a business or hospital and not passed onto the recipient.

COMPLAINT POLICY

All complaints regarding flowers, service and delivery issues need to be reported within 48hours of delivery.  Please call (07) 3857 4499 to discuss your concerns.

Regretfully, Coddle and Co are unable to address the issue if the flowers have been disposed of as quality is our primary concern and the flowers need to be assessed and we need to address any issues with our grower/suppliers.

FLOWER AVAILABILITY AND SUBSTITUTIONS

The design selected will always be made to reflect the tones and colour chosen.

However due to seasonal availability substitutions of flower type may occur in mixed flower designs.

If a single flower design is nominated the customer will be contacted if the colour or flower type selected is not available.

DELIVERY OF ALCOHOL

Alcohol delivery is subject to QLD State liquor laws. You must be 18 years or older to order or receive alcoholic beverages. Other licensing or delivery restrictions apply.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at admin@coddleandco.com.au.

54 Kedron Park Rd, Wooloowin, QLD 4030
Phone (07) 3857 4499
            (07) 3857 4321